Parent Handbook
Your comprehensive guide to CFEL programs, policies, and procedures. Everything you need to know as a CFEL family.
Table of Contents
Enrollment Process & FAQ
Step-by-step guidance through the enrollment process and answers to frequently asked questions.
Enrollment Steps
Initial Inquiry
Contact us by phone, email, or through our website to express interest in enrollment. We'll provide you with initial information about our programs and availability.
Schedule a Tour
Book a personalized tour of our facility to meet our staff, see our classrooms, and learn about our educational approach in person.
Complete Application
Fill out our comprehensive enrollment application including child information, emergency contacts, and program preferences.
Submit Required Documents
Provide immunization records, birth certificate, and any additional documentation required for your child's specific needs.
Enrollment Confirmation
Once accepted, complete enrollment with deposit payment and receive your welcome package with important information.
Orientation & First Day
Attend orientation meeting with your child's teacher and enjoy a smooth transition into the CFEL community.
Frequently Asked Questions
Our centers are open Monday through Friday from 7:00 AM to 6:00 PM. We're closed on statutory holidays and during professional development days (with advance notice).
We welcome children from 6 weeks to school age (12 years). Our programs are specifically designed for different developmental stages including infant, toddler, preschool, and school-age groups.
Yes! All meals and snacks are prepared fresh daily in our kitchen. We accommodate dietary restrictions and food allergies with individualized meal plans.
Our ratios exceed provincial requirements: 1:3 for infants, 1:5 for toddlers, 1:8 for preschoolers, and 1:15 for school-age children.
All staff are certified in First Aid and CPR. We have comprehensive emergency procedures and maintain direct communication with local emergency services and parents.
Parents are always welcome! We encourage involvement in your child's day. Please check in at the office and follow our visitor protocols for everyone's safety.
Children with symptoms of illness must stay home. We follow strict health policies and will contact parents if a child becomes unwell during the day.
We use multiple channels including daily reports, parent portal app, newsletters, and regular parent-teacher conferences to keep you informed about your child's progress.
Calendar & Important Dates
Stay informed about closures, professional development days, special events, and important dates throughout the year.
September 2025
PD Days Note
Emergency childcare may be available on Professional Development days. Contact your center director for more information and to arrange care.
More Events
Additional events and activities may be scheduled throughout the year. Check our newsletter and parent portal for the latest updates.
Policies & Procedures
Important policies that ensure the safety, health, and well-being of all children and families in our care.
Health & Safety
Illness Policy
Children must stay home if they have:
- Fever of 38°C (100.4°F) or higher
- Vomiting or diarrhea within 24 hours
- Contagious illness (pink eye, strep throat, etc.)
- Severe cold symptoms or persistent cough
Return Policy: Children may return 24 hours after symptoms have completely resolved without medication.
Medication Administration
- Written authorization required from parent and physician
- Medication must be in original container with child's name
- Only designated staff trained in medication administration
- All doses documented and tracked
Emergency Procedures
- All staff certified in First Aid and CPR
- Emergency contacts called immediately for serious incidents
- Written incident reports provided to parents
- Regular emergency drills conducted monthly
Attendance & Pickup
Late Pickup Policy
Pickup Times: All children must be picked up by 6:00 PM
Late Pickup Fees:
- $1.00 per minute for first 15 minutes
- $2.00 per minute after 15 minutes
- Fees charged to account automatically
Emergency Late Pickup: Call center immediately if running late. After 6:30 PM, emergency contact will be called.
Authorized Pickup
- Only authorized individuals may pick up children
- Photo ID required for verification
- Written permission needed for new pickup persons
- Verbal permission accepted only in emergencies
Attendance Requirements
- Call or email by 9:00 AM for absences
- 24-hour notice preferred for planned absences
- Vacation time requires 2-week advance notice
- Extended absences may affect enrollment
Additional Policies
• Late fees apply after 10th of month
• NSF fee: $25 per returned payment
• 2-week notice required for withdrawal
• Natural consequences and redirection
• Parent communication for concerns
• Behavior support plans when needed
• Parent portal app access
• Monthly newsletters
• Scheduled parent conferences
Questions About Our Policies?
Our team is here to help clarify any policies or procedures. Don't hesitate to reach out with questions.